Cancellation & Refund Policy

At RAW Aromachem, we are committed to delivering high-quality fragrance oils and raw materials. Due to the nature of our products, we follow a strict policy:

1. **Order Cancellation**
   - Orders can only be cancelled **within 6 hours** of placing them, provided they haven't been processed or dispatched.
   - To request a cancellation, email us immediately at sales@rawaromachem.com with your order ID.

2. **Returns & Refunds**
   - As our products are used in manufacturing, we **do not accept returns** once a product has been delivered.
   - Refunds are only applicable if:
     - The product delivered is incorrect.
     - The item is damaged in transit (with proof via unboxing video).
   - Any refund will be processed within **7 working days** of approval and credited to the original mode of payment.

3. **Shipping Charges**
   - Shipping charges are non-refundable unless the error is on our part.

For any concerns or clarification, reach out to us at sales@rawaromachem.com or call us at +91-8435083902.